Shipping policy
MoniVerse Shipping Policy
Order Processing
Orders are generally processed and prepared for shipment within 1–2 business days after payment is confirmed. Orders placed on weekends or holidays may be processed on the next business day.
Shipping Area
MoniVerse currently ships within the United States only.
Shipping Options
Available shipping methods and charges are displayed at checkout. MoniVerse currently offers standard tracked shipping and expedited shipping options when available.
Tracking
Trading cards and collectibles are shipped with tracking whenever applicable. Once an order ships, tracking information will be sent to the email address provided during checkout.
Packaging
Cards and collectibles are packaged with protection appropriate for the item. Raw cards may be shipped in sleeves, toploaders, card protectors, team bags, and protective mailers. Graded cards and higher-value collectibles may receive additional protection.
Delivery Estimates
Delivery times shown at checkout are estimates provided by the shipping carrier and begin after the package has been accepted by the carrier. MoniVerse cannot guarantee carrier delivery dates or control delays caused by the carrier, weather, holidays, or other circumstances outside our control.
Shipping Address Changes
Customers are responsible for providing a complete and accurate shipping address at checkout. If you discover an address error, contact orders@shopmoniverse.com as soon as possible with your order number and the corrected information. Once an order has shipped, MoniVerse may not be able to change the delivery address.
Lost or Delayed Packages
If tracking shows an unusual delay or a package appears to be lost in transit, contact support@shopmoniverse.com with your order number so we can assist with the carrier inquiry.
Damaged Shipments
If an order arrives damaged, contact support@shopmoniverse.com promptly and provide your order number along with clear photographs of the shipping package, packaging materials, and item as received. Do not alter, clean, crack, open, reholder, or otherwise modify a damaged collectible before contacting MoniVerse.
Shipping Charges
Original shipping charges are non-refundable except when required because of an error by MoniVerse or another approved exception.
Questions
For order-specific questions or address corrections, contact orders@shopmoniverse.com. For shipping problems, damaged deliveries, or carrier issues, contact support@shopmoniverse.com